Hello. Are there some server problems at the moment? Today at work our team had problems logging in. Two commercial license have dissapeared. Creating keys on two machines was unsuccesful, but there were less licenses available. Also loading derivative page takes longer that it should.
Has anyone experienced something similar today? Can someone confirm that indeed there are some problems currently? And if yes and the problems are going be fixed, will the licenses available come back automatically? Or I need to ask for resetting them through support team?
Hi @youngkapar
can you send us an email to licensing@derivative.ca mentioning the account and approximate time you experienced the issues? We’ll look into it right away.
cheers
Markus
Thanks Markus. I wrote an email and received all the necessary support. Cheers 