Hi,
I got the Educational Licence and since then Touchdesigner is crashing more frequently with various projects, especially when I start to output it through a second monitor or when drawing a mask with Kantan Mapper. I already re-installed my licence, it still occurs.
I run it on a Razer Blade 16, RTX4090, i9-13950HX.
is it freezing or crashing without a dialog? Usually the dmp files generated by TouchDesigner are a couple mb or so…
The Educational and Non-Commercial version have no functional difference aside from the resolution limit being lifted, is your project behaving more reliably when lowering the resolution to 1280x720?
Also what TouchDesigner version are you running?
You can zip the dmp file and share the link to the dmp if you like.
Would it be possible to share the project so we can see why it might be running unstable?
Hi, so I did it now with winDbg and the error is (if that’s right) that is occuring when I try to open the window of the kantan Mapper on my Projector:
onecore\base\appmodel\runtime\src\lookup.cpp(218)\kernelbase.dll!00007FFA6899548F: (caller: 00007FFA68A43349) ReturnHr(15) tid(3090) 8007007A The data area passed to a system call is too small.
ModLoad: 00007ffa5c400000 00007ffa5c6e3000 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
and this is happening when you start an empty project with just a KantanMapper?
Not sure if this matters, but just in case to get the full picture: is the output via HDMI or USB-C?
In case there are settings changed in your file, could you share those, I cannot reproduce on a similar system.
sorry for not being able to help much here but I’ll just repost our standard first reply to these issues. If at all possible please email a link to the zipped dmp. to support@derivative.ca or post here in the thread.
As a first step, make sure that all your drivers, including integrated graphic drivers, are up to date and that your machine is free of bloatware.
If your machine comes with a proprietary power management software (From Asus, Dell / Alienware… etc), make sure that it’s setup properly to run TouchDesigner on the Nvidia / AMD DEDICATED GPU when plugged to power. Otherwise, it’s likely that TouchDesigner would run on the integrated graphics, hence it is important to also make sure your integrated graphics are up to date.
It was fine the past days, now it crashes again all the time without reason. I started to get now the “vulkan devide has returned a fatal error code” message when it freezes.