I am a beginner on TouchDesigner, have some issues on my commercial license,
My first question:
It is quite confused for me about the license, I purchased the commercial license in the Nov 10th 2020, I installed it and run it which was good;
Suddenly, my TouchDesigner turn back to Non-commercial version when I try to open it yesterday, So I paid other USD 300 to update it, but my TouchDesigner still running as non-commercial license.
I can’t disable my commercial license, I selected the commercial license and clicked the disable key on the license manger, I 've got the error message said: "Key must be valid or expired: unrecognized format(5).
Also I can’t get ride of the non-commercial license on the same machine, there are 3 pieces of non-commercial license on the same machine which impossible to disable. I used non-commercial license to learn TouchDesigner than I spend $900 to purchase and updated it, but still stick on the non-commercial license.
How to disable my non-commercial license and ONLY run my commercial license on one machine?
Love the TouchDesigner very much, can’t wait to run it !
We’re responded to your email about the licensing issue yesterday. Did it not come through? We think it may be an issue with your system code changing. The Non-commercial will only be used if it’s not detecting a Commercial license. Can you check your email or junk to see if you got our response?
Sorry about this issue
I’ve got the mail from Nadine yesterday and today, I just wrote back a mail to Nadine who is very kind and patient guide me to check my license.
I can see the commercial license on my PC but I couldn’t disable it for moving to other machine, or just let the machine only run commercial license. I got the error message when I click the disable key on Key manager, it said: Key must be valid or expired (unrecognized format 5); my system code is different with the one in my Derivate account. how to change the system code to match the one registered under my commercial license?
I have been working on the license for over 12 hours, Can you help me to make my commercial license back to work?