Intel realsense T265 Failed to initialize

Hi,
when i connecting my realsense T265 on a Realsense TOP, comes always a Error.
i can choose the camera and the sensor is recognized but after a loading time comes the Error: Failed to initialize the intel realsense cross platform api

is this error known? what can I do?

Could you let us know which TouchDesigner build you are working with?

Hey Ben

I have the latest Build 2020.28110 and the Realsense SDK version is 2.41.0.2657

Okay for build 2020.28110 Official we are using SDK v2.31.0
For 2020.45520 Experimental we are using v2.38.1
Could you try switching your installed SDK?

I’ll work on improving our documentation to include this information, right now it is buried in the release notes which is not very helpful.