License Key management question

Sorry to post this to the forum, but I’m onsite without my usual computers.

I just rebuilt a TD computer from a fresh harddrive and new install of windows, and loaded the two year old version of Touch that runs the show on a backup computer for the Jabbawockeez at the Monte Carlo in Las Vegas, but can’t figure out how to recover the TD Commercial key that got nuked. It may be under another username than this one.

Help! They won’t let me leave until the backup works.

-russ

You must disable the key before the reformat/reinstall. Email support@derivative.ca with the machine name (the name before you reinstalled windows if you can remember) and we’ll be able to sort this out for you.