Remove codemeter cloud license from a machine

I installed my cloud license temporarily on a clients server, and now I can’t remove it. The remove button is greyed out, and methods i found on some forums for other codemeter products aren’t working. let me know if you’ve got any advice on how to deactivate this. Thanks!

@malcolm any suggestions?

The steps here didn’t work?

Admittedly it’s annoying that that button is greyed out, I’ve tried to get them to change that…

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Figured it out… the command I had sent the client was for the PC forgetting they were running their scene on a mac. Seeing the small print here for the mac instructions substituting cmu.exe for cmd did it. Thanks!