RESOLVED: TouchDesigner099 - Windows10 - Not Launching

Bugs
1

Hi everyone,

I googled a lot on this and found a few threads on this forum, but none of the solutions helped me.

I work in a college and we install TouchDesigner on 27 computers. All the same models, with 1080ti nvidia cards (drivers up-to-date).

When I launch the application, through the start menu or directly from the .exe, nothing happens. I need to fix this pretty quickly!

If I check in the event viewer, I see an application error (I am sory, our computers are in french):
Nom de l’application défaillante touchdesigner099.exe, version : 1.0.0.1, horodatage : 0x5cdca7bd
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000000000
ID du processus défaillant : 0x1c98
Heure de début de l’application défaillante : 0x01d559cc43bb55ef
Chemin d’accès de l’application défaillante : C:\Program Files\Derivative\TouchDesigner099\bin\touchdesigner099.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : f18821c7-29ba-4fe9-a0c5-4b2809bbb1be
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

What can I do?

Thank you!!

2

Have you tried the solutions on our trouble shooting page?

[url]Install TouchDesigner - Derivative

3

Same here. I tried the link Selina wrote but still don’t get it work.

4

welcome to the TouchDesigner Forum!

do you get any error messages when starting Touchdesigner?

Cheers
Markus

5

No error messages. Nothing happens after I double-click the desktop icon or exe itself. I don’t even see splash screen. I found the error in the event viewer like Amontpetit posted. Though that is French and here the error is Japanese, they seems to be same.

6

what is your system spec and OS? You are trying to run the 2019.10k or 2019.30k?

cheers
Markus

7

Sorry for replying this late. I am trying TD 2019.10k on Windows10 64bit Pro. Strange thing is that the exact same version of TD works on a different PC with the same OS.

8

Hello, I have experienced that on a brand new MSI. It was caused by bloatware and some of my software (TD, Isadora, daVinci) was crashing on start.
Erasing or stopping some apps (mainly Nahimic, a sound app for game), all was working right.
Have you explored this path?
It can be helpful to know more precisely your installation (motherboard, CPU, GPU, OS etc.)

1 Like
9

Thanks for the info, I will try stopping other processes.

10

I updated graphics driver to the latest one, then TD is launched successfully!
Thank you all for your help!