Hi,
I just updated the newest touchdesigner but it always freezing as long as I connect a CHOP to TOP.
I have contacted the dell tech support and updated the driver to the newest. The problem still exist. Dell suggests me to contact touchdesign support.
Anyone could help me ?
Thank you so much
Running build 2022.28040 on Alienware m15 R7
Windows 11 pro
Core™ i7,4.7GHz
Memory 64GB (2x32GB) DDR5 4800MHz，
GPU.Intel
Hey @xinyelin
Does it just freeze or are you getting any error message if you force quit the process ? or .dmp file ?
Could you please share the complete specs of your machine, especially the GPU? Feels like something is missing in what you shared. Do you have an Nvidia GPU ? If yes, what is the Nvidia Driver version ?
Thanks,
Michel
Hi Michel,
It just freeze without any error message.
here is the hardware information
Disk Drives NVMe PM9A1 NVMe Samsung 1024GB
Display Adapters NVIDIA GeForce RTX 3080 Ti Laptop GPU
Intel(R) Iris(R) Xe Graphics
Sound Devices NVIDIA High Definition Audio
Realtek Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Intel® Smart Sound Technology for Digital Microphones
Thank you,
Xinye
Hey @xinyelin
Thanks for sharing these.
Can you please have a look at what GPU Driver Version you are using ?
When opening the Nvidia Control Panel, you see it on the first page.
Best,
Michel
Hi Michel,
Thank you for replying, I just checked it.
my GPU Driver Version is 516.94, exactly your screenshot.
Xinye
Hey @xinyelin
It feels similar to the following issue Crash when i make a reference / The Vulkan Device has returned a fatal error code - #46 by hypnagogia.tv
Could you please try to downgrade your GPU driver and let us know if that solved it ?
If that doesn’t help, could you possibly look into any “bloatware” installed on your Dell computer? such as some kind of “Alienware Control Center” or something of the sort?
Thanks,
Michel
Hey Michel, it works!! Thank you so much !
