TouchDesinger Crashing when Resolume is selected as main application

Bugs
1

Hello,

I have experienced a strange issue with TD when I am trying to use with Resolume. I have isolated the issue to Resolume. It works fine with all other applications running simultaneously.

Anytime Resolume is opened, as soon as TD is maximised the whole program crashes.

I have been using them on the machine together for a while now and our other show machine which has the exact same specs seems to work fine.

Issues observed on TD build 2023.12120 & 2023.12230
Resolume build 7.22.4
Nvidia studio driver 572.60

Appreciate any pointers!

2

Since you cannot reproduce on various computers, this is a sign of bloatware or install issue on a specific computer.

Can you please go through the following:

Make sure that all your drivers, including integrated graphic drivers, are up to date and that your machine is free of bloatware.

The Bulk Crap Uninstaller helps in identifying unwanted or unneeded software: https://www.bcuninstaller.com/

Find the latest driver for your GPU at Official Drivers | NVIDIA
or use Nvidia Geforce Experience Update Drivers & Optimal Playable Settings

You can also make sure that your integrated GPU is running on the latest version available via Intel Driver Assistant.

You can use the AMD Adrenalin if you have an AMD Integrated GPU, in minimal install mode, via https://www.amd.com/en/products/software/adrenalin.html

:zap::zap::zap: If your machine comes with a proprietary power management software (From Asus, Dell / Alienware… etc), make sure that it’s setup properly to run TouchDesigner on the Nvidia / AMD DEDICATED GPU when plugged to power. Otherwise, it’s likely that TouchDesigner would run on the integrated graphics, hence it is important to also make sure your integrated graphics are up to date.

If the issue persists, try to generate a dump using Using WinDbg to Debug Crashes - Derivative

1 Like
3

Can you also post the .dmp file that is created when the crash occurs?

4

Hey Malcom, sorry should have been more specific. It essentially holds on the frame (frame clock stops moving and freezes), it doesn’t appear to generate a .dmp when I close the program.

I have noticed when I turn off variable refresh rate in advanced graphics settings on the computer display settings it fixes the issue.

@JetXS - thanks I’ll look into this.

Worth noting I have done full reinstalls of TD and resolume and issue remains. Laptop is a Razer Blade 16 with a RTX 4090 GPU.

5

TouchDesignerCrash.2023.12230_1.dmp (885.7 KB)

Here is a dump of a common crash that I do keep experiencing with a TD file

6

The first issue you are having doesn’t sound like a crash. It sounds like the window is failing to update. If it goes away when VRR is disabled, I feel like this is a driver bug you are running into. VRR is something that is hidden from us (we can’t do anything when it’s turned on or off differently), so hard for us to do anything for that case.

The .dmp you posted shows a crash in the Nvidia Face Track CHOP. We are trying to get a newer version of this available which hopefully has some crash fixes, but that may be a bit still.