Touchplayer stuck SOS

i am trying to open my toe file in TouchPlayer but as soon as it opens it gets stuck.
spacebar doesn’t make it play and there is no indication of what’s going on.
If i play the same file in perform mode in Touchdesigner then everything is fine.

What can i do? its an emergency

We can’t say without seeing the project file. Do you see any output of the TOP/Panel that you are referencing in Perform Mode? What does ‘get stuck’ mean specifically?

very difficult to send the file. we decided not to use TouchPlayer and stick with TouchDesigner in perform mode which works right now. TouchPlayer opens up the output but it remains frozen.

If you can send the project to us privately, please send it to support.