Unrecognized Key Format(3)

Hello i just bought my commercial licence and the key can’t seams to work properly.
can you help me on that?

Order number: 636301

I did sent an email to support, but I was wondering if I did anything wrong

Hi @ThiagoBellotti,

this error usually happens when the key is generated via the Key Generator in your account section and a wrong system code is provided. To avoid these issues we recommend to always use the Key Manager Dialog in TouchDesigner directly as described here:

cheers
Markus