Video Device In(Webcam doesn't work)

Hi there,

My TOP Video Device In can’t capture video. It showed only black window. (But green light at my webcam did active)

I tested my webcam with other software(Photo Booth, Facetime) but It worked!
And I tried to reinstall TD but It doesn’t work.

I’m using TD099 macOS 2019.15840 (lastest ver.)

Thank you! :slight_smile:

Can you confirm that the “Library” parameter is set to “AVFoundation (macOS)”?

Did you try rebooting to make sure no other application is using the camera? What are the specs of your machine?

I got a same issue.
I’m using MacBook Pro 13’ 2018, TD099 2019.16600 and it’s free version.
Sometime works, but I cannot find how to reproduce the issue.
Another machine (MacBook Pro 15’ 2018) always works fine.

I remembered about this new security feature in macOS Mojave where you need to grant application access to the camera before they can use it. Perhaps this is the problem in your case?

This is found in System Preferences > Security & Privacy > Privacy
Screen Shot 2019-07-28 at 2.32.09 PM.png

I’m using latest macOS (10.14.6) and granted permission to access FaceTime HD camera. :cry:

I also have issues with my laptop camera. Sometimes does work, sometimes doesn’t. I just keep rebooting my computer, turning off and on TD and turning off and on the video TOP till it randomly works again. Sometimes after a reboot, sometimes after the other things, you never know…

I am using mojave 10.14 on a macbook pro 13inch, 2017. i5

Thanks for the continued reports, it seems a number of you are experiencing this. We can’t reproduce it on any of our laptops unfortunately, but we will continue to try to.

Can you all share the details of your Macbook model, a screengrab of your “About the Mac” dialog would really help us narrow down the suspects.

Screen Shot 2019-07-29 at 12.54.09 PM.png

I report the detail of my machines.
MacBook Pro 13’, 2018 reproduces this issue.
MacBook Pro 15’, 2018 works fine. This machine switches graphics automatically between Radeon and Intel.
Screen Shot 2019-07-30 at 20.39.22.png

My specs
Screenshot 2019-08-02 at 10.49.48.png

I got the same problem. Did you guys solve the problem?