Vulkan Device Error message

Bugs
1

Hey Derivative! We had a new bug appear the other day that we have not experienced before. The app has had no updates on other systems, so sharing to see if there is something you can help us with.

OS: Windows 11
GPU: Nvidia RTX4000
Drivers: R550 U8 (552.86)
TD Version: 2023.11880

Observed:

We received this error message whilst running a TouchDesigner file in TouchPlayer:

The Vulkan Device has returned a fatal error code.

Ensure you have the latest graphics drivers installed for your GPU from nvidia dot com.

Otherwise, if you are using GLSL TOP/MATs, check your code and try to simplify complex shaders.

If executing an extremely expensive GLSL shader, try turning up the TdrDelay in the Windows registry to give the GPU more time complete the shader execution.

Exiting.

2

Hello,

As a first step, make sure that all your drivers, including integrated graphic drivers, are up to date and that your machine is free of bloatware.

The Bulk Crap Uninstaller helps in identifying unwanted or unneeded software: https://www.bcuninstaller.com/

Find the latest driver for your GPU at Official Drivers | NVIDIA
or use Nvidia Geforce Experience Update Drivers & Optimal Playable Settings

You can also make sure that your integrated GPU is running on the latest version available via Intel Driver Assistant.

You can use the AMD Adrenalin if you have an AMD Integrated GPU, in minimal install mode, via https://www.amd.com/en/technologies/software

:zap::zap::zap: If your machine comes with a proprietary power management software (From Asus, Dell / Alienware… etc), make sure that it’s setup properly to run TouchDesigner on the Nvidia / AMD DEDICATED GPU when plugged to power. Otherwise, it’s likely that TouchDesigner would run on the integrated graphics, hence it is important to also make sure your integrated graphics are up to date.